The global market of cloud communication technologies for business keeps strong growth, which is largely facilitated by the active introduction of UCaaS (Unified Communications as a Service, unified communications as a service). This is evidenced by the data of analysts Synergy Research Group.

According to their estimates, annual sales of cloud business communications in the world exceed $ 2 billion, and the growth rate is measured at about 23%. The retail services of UCaaS account for more than 70% of the total market, but the smaller segment of the services offered by the wholesale model is growing faster. Both segments are characterized by a total volume of $ 1.7 billion per year.

Leader of the world market of cloud communication technologies for business in Synergy Research Group is called RingCentral, which ranks first in the sector of retail UCaaS-services and has a strong position in the wholesale.

To the market in question, analysts also include virtual PBXs and UC applications, the demand for which is growing at about the same rate as for retail UCaaS solutions.

Cloud services for unified communications are private, public and hybrid. Public clouds are the largest and fastest growing category.

As for the regional division, most of the demand for cloud business communications is still concentrated in the US - 80% in the total market volume for the first quarter of 2017.

"UCaaS is still a driving force for changes in the business communications market," said Jeremy Duke, senior analyst and founder of Synergy Research Group,. - The main obstacles to the introduction of clouds are now a thing of the past, and therefore we observe the continued erosion of local PBX-systems. It is obvious that these trends will remain in the next few years ".

Experts add that the UCaAs market is evidence of accelerated adoption and increased competition, and service providers have a unique opportunity to lead this transformation and earn on it.

According to the forecast of Canalys, in the coming years the revenue in the market of cloud services of unified communications will grow by approximately 18.8%, and in 2017 will reach 4.1 billion dollars. This segment is considered the fastest growing, said researcher Phillip Pexton (Phillip Pexton).