1.3 million customers were retroactively attached to Naftogaz, which caused a lot of problems. This was reported by the press service of the company.

" And although we retroactively transferred new customers, which entailed many procedural problems, we are happy to serve all our customers,"

Naftogaz did not explain how this situation arose. However, they admitted that this led to an avalanche of calls to the contact center..

" So, over the past 3 days, colleagues have processed more than 96,000 calls,"

Recall that earlier a situation arose when about 9 million consumers were transferred to Naftogaz for various reasons, in connection with which two problems arose. The first company did not have time to send out payment orders to new customers.

The second problem is that some customers managed to pay the previous gas suppliers.

Naftogaz accused previous gas suppliers of the overpayment, and called it "

The Department of Marketing and Customer Relations of the Naftogaz of Ukraine Group insisted that consumers of the suppliers of the brand "

At the same time, Tvoi Gazsbyt categorically denied this, insisting that they only learned that their clients had been taken away from them on June 8. About this, in particular, the gas supplier responded to a request from ZN. U.A..

In addition, subsequently, Naftogaz stated that customers were not transferred to PON, but were connected immediately on the terms of the Fixed tariff..