Today we can use the ESOP electronic account on our phone. Experts say that it will subsequently become a full-fledged tool for managing one’s own health with access to medical history.. This is a step towards ensuring that basic medical procedures do not take us half a day. No need to take time off from work, drive across town and wait in the hallway - just go to the app on your phone.
This is especially true for those patients who want to change their family doctor, find a specialized specialist, want to spend a minimum of time preparing for a visit to the doctor, want to monitor their child’s health remotely, have moved to a new city and are trying to find medical specialists near their home. Ivan Buli, Development Director of the Health24 Medical Platform, answers 10 questions about the intricacies of using an electronic account.
What are the advantages of the e-office as such The main advantage is that you can see a complete and objective picture of medical services and specific doctors. You can choose both a family doctor and specialists - see their ratings, read and leave reviews. Electronic office is a modern tool available in any corner of the world 24/7 for managing your own medical data.
A significant advantage is saving time - you no longer need to stand in lines at the doctor’s office or take time off from work (you can make an appointment with a doctor at a time and day of the week convenient for you). In addition, at Health24 you can make an appointment online without calling the reception desk, and also use a convenient search for a doctor by specialty, institution or location, or other filters.
There is no need to contact a medical institution to clarify or change data. You can independently, without going to the hospital: view the current declaration with the doctor, update personal data, change your family doctor, see the results of tests and studies, electronic referrals, save prescriptions from the doctor, because the patient’s full medical record is available in the application. All information is collected in one place and is available in a convenient format, which allows you to quickly find the necessary medical data.
How to cancel a declaration with an old family doctor online in practice? In the application you need to find the " Press the “break declaration” button and go through verification in Dii, sign with the key. Next, terminate the declaration by selecting the appropriate options.
When you need to just log in to the system, and when you need to register. How are these procedures different Registration in the application is required for authorization in the patient’s personal account (abbreviated name - ESOP). You, as a user, first register in the application and then log in to the patient’s office. If you are not registered with the EHC, you can register in the electronic health system. How to understand that you need to register: you do not have a declaration with your family doctor and when you try to log in, the system reports that the data was not found. If you have received an electronic prescription, referral or sick note from your family doctor at least once, then you are already registered in the system.
Considering the new opportunities, how best to choose a family doctor, what to look for? In Health 24 you can easily view doctors' profiles. The first thing you need to pay attention to is the doctor’s profile on the platform, his rating and reviews of other patients about him. Read this carefully and analyze whether the doctor is right for you. The second thing you should pay attention to is the number of declarations concluded by the doctor. If the doctor is experienced, attentive and competent, then of course he will be popular. Also pay attention to whether it will be convenient for you to go to an appointment with a family doctor - choose one that is closer to you geographically.
So, weigh all the factors, compare reviews of the doctor’s work, evaluate the doctor’s rating and work experience and make a decision.
In order to conclude a declaration with a new doctor through the Health 24 application - in the application, find the " In this section you can immediately see the status of your declaration and the doctor with whom you entered into it.
Can I manage my child's patient office It is worth noting that the office can be managed by a person who has reached the age of majority, that is, 18 years old. If you are a mom or dad and are designated as the child's legal representative, then you can also easily manage the child's account.
If your child is a teenager from 14 to 18 years old and he has his own electronic signature, and he himself has registered in the office and concludes a declaration with the family doctor, he will manage the appointment with the doctors independently. You will have access to his account and his medical data only if you have your personal profile linked to his account.
Can I create an e-office for my elderly parents and help them with choosing and making an appointment with a doctor online Yes, it's very convenient. You need to link your parents’ personal cards to your profile and then manage all the functions in the office. What to do if the selected new family doctor has no openings? Each doctor can enter into a certain number of declarations. If there is still space, it will be indicated that the doctor accepts the declaration and you will be able to conclude a new one with him in the same way.
Submit your declaration to the doctor without going to a medical facility. However, before confirmation, I still advise you to get to know the doctor and the institution so that the format of cooperation is comfortable for you.
If the doctor has free space for declarations, he will not be able to reject the declaration submitted by the patient - it will automatically appear in his MIS. If the declaration limit has been reached, the doctor will be able to reject the request. In this case, the declaration will come into force only after confirmation from the doctor. The patient will be able to see the limit of the doctor’s declarations and information about the number of available places.
At the same time, patients, as before, will be able to submit declarations directly during an appointment with a doctor. Important: the doctor, as before, cannot independently terminate the declaration.
Will it be possible to save test results and doctor’s prescriptions Yes, they are automatically saved in your electronic health record.. In addition to the functions of the electronic office, the patient’s medical record is available to you in the application. In the application you can view the entire history of visits to doctors, electronic referrals, treatment prescriptions, results of tests and diagnostic examinations and other information.
What exactly should I do if something goes wrong or I can’t figure it out You need to contact live technical support of the Health24 Medical Platform. This can be done in several ways: call 0800 75 68 56 and get advice from our specialists or write a message to the support service. In the mobile application, open the " To speed up the processing of your request, it is recommended to attach a screenshot or short video showing the stage at which the problem occurred.
Will the services of the Health24 platform be paid for by the patient Access to your own account and Health24 platform application services are free.