In the city of Radivilov, Rivne region, the Kharkov-Uzhgorod train stood at the stop for less time than the conductor announced. Because of this, a passenger and a dog who got out of the carriage did not have time to return to it.. Moreover, the train manager shouted at the wife of the man who remained at the station and also laughed at her.

Ukrzaliznytsia responded to the incident, which was made public in Threads by eyewitness Anita Sheptytska. The company promised to “bring this story to a normal conclusion.”.

Sheptytskaya said that on the morning of Tuesday, April 28, a man with a dog at the Radivilovo stop asked the conductor how long the train would stop.. She said 10 minutes.

“He agrees with the words: “We will make it in time” - I suspect, to do his own dog business. And then clearly not in 10 minutes, much faster, the train starts moving and moves confidently. I run up to the conductor and say that my husband hasn’t come in yet and we haven’t been standing for 10 minutes.. To which she replied: “Yes, they didn’t stop because the stops were shortened,” the woman wrote.

In the end, the man remained in Radivilov with the dog, and the train left.

In the comments to the message, the wife of this passenger revealed the details of the incident.. When the train started moving, she pulled the stop valve so that she could “wait for 30 seconds or at least open one of the outer cars so that they could jump.”.

“But from the first to the penultimate compartment of ours, the head of the train Duzhar Vladimir Yuryevich (the country should know heroes) came at me shouting that the stop valve caused discomfort for the passengers of the upper bunks, in response to my cry that there was a man with a dog left there, he replied that he didn’t care about them and gave the go-ahead to the driver to move on. At that moment, my husband almost managed to run to the carriage but remained on the platform because 30 seconds were not enough,” the woman wrote.

According to her, from the head of the train she received a scream across the entire carriage with accusations. In addition, he laughed at the passenger when she got off at her stop in Lviv.

“Your conductor admitted guilt, I quote,” I didn’t look at the time, I was busy and answered simply without thinking, and when I saw that he was running, I thought that it was too late, he still wouldn’t catch up. This is normal communication? "

Meanwhile, the man and the dog got home at their own expense, having independently found a carrier.

First, the company reported that the train arrived at the Radivilov station with a delay of 14 minutes. At the same time, they admitted that the situation with the actual parking time and communication could be incorrect and requires a separate analysis. "

They also expressed their readiness to help: find the passenger and organize further transportation to take him to his destination. The company later added an updated comment.

" We checked everything and, unfortunately, the information was confirmed. There are questions for both the conductor and the train manager,” noted UZ..

The conductor gave an incorrect stop time, did not take into account that the train was delayed, and actually misled the passenger. The man went out with the confidence that he had time. The head of the train also did not react properly and did not establish normal communication, in particular with the passenger’s wife, who remained in the carriage.

Upon arrival of the train at the final station, they promised to conduct an operational analysis in accordance with all procedures. Ukrzaliznytsia noted that there will be disciplinary decisions, because for them it is a matter of basic responsibility for people.

" For their part, they were ready to put him on the next train for free, but by the time they made contact, he was already forced to go to Lviv by taxi on his own along with his dog. This is definitely not the experience that a person should have on the road.. After the analysis, we will determine a mechanism for compensating the expenses and damage he suffered..

Our fakap, it’s a shame about this situation. We apologize to the passenger and everyone who saw this.. We are in touch with him and will bring this story to a normal conclusion,” the message said..