The Cabinet of Ministers adopted a resolution according to which utility service providers, in particular water utilities, heating networks and management companies, must independently recalculate fees for services if services were not provided, were not provided in full or were of inadequate quality. We are talking about heat and water supply services, as well as household waste removal. This was reported by the Ministry of Development.

“If utilities were not provided due to Russian attacks on critical infrastructure, people should not have to pay for them. We are introducing a clear and mandatory mechanism for all performers: recording the lack of services, automatic recalculation and reflecting it in payments without additional requests from citizens,” noted Minister of Community and Territorial Development Alexey Kuleba.

The resolution provides:.

Providers of public services must record for each apartment building how many days services were absent or provided with poor quality;

for days when there were no services due to the liquidation of the consequences of shelling or accidents, no fee is charged;

the cost of services is recalculated for the entire period of their non-provision, incomplete provision or inadequate quality;

recalculation results are automatically displayed in the next month's payments - without requests from consumers.

The solution will reduce consumer payments, in particular for January 2026, and prevent charges for services that were not actually provided or were provided with poor quality.

[see_also ids\u003d"

The resolution comes into force on the date of its publication (as of February 1, it had not yet been made public) and applies from January 1, 2026.

It was reported that the new state program "