Over 50% of Ukrainians are ready to give up going to traditional bank branches and use exclusively digital banking, in particular mobile applications. This is stated in the results of the MasterIndex study, commissioned by Mastercard.

It is specified that 94% of cardholders use digital banking today, and 75% of them prefer mobile applications.

In addition, more than half of the Ukrainians surveyed (51%) say that in the next two years they are ready to completely switch to digital banking, without visiting physical bank branches..

According to respondents, the frequency of using digital banking has increased (43% of respondents). At the same time, a third (31%) go to a banking mobile application or online banking daily, another 41% do this several times a week.

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Popular operations in digital banking among Ukrainians:.

top up mobile account (82%);

transfer of funds from card to card (80%);

utility bills (72%);

donations (30%);

loan payment (24%);

purchase of transport tickets (23%);

opening deposits (14%) and payment cards (14%).

Wishes for digital banking:.

Among the additional functionality, users indicated the ability to issue a payment card online (61%), manage accounts of different banks in one application (52%), purchase cryptocurrencies (27%), purchase tickets for transport (27%), receive financial advice on asset management.