Uber deliberately rented the recalled Honda Vezel cars for drivers, The Wall Street Journal reported. Company managers knew about the problems of cars, but this did not prevent them from buying and giving Singapore drivers more than a thousand vehicles for temporary use.
According to the source, in January one of these cars caught fire, because of which the internal lining melted, and in the windshield was made a hole the size of a soccer ball. The ignition was associated with the failure in the electronics, because of which Honda and recalled the machine.
According to reports of former employees of Uber in the Asian region, the top managers of the company were informed about the problem and possible action plan. Uber wanted to turn off the faulty parts in the cars, but the cars themselves had to continue to drive around the roads of Singapore, waiting for replacement parts. The plan was approved by car repair experts and approved by the authorities.
"As soon as we found out about the ignition of Honda Vezel from the Lion City Rental fleet, we took quick action to solve the problem in close cooperation with the Singapore Land Transport Authority, as well as with technical experts," said a spokesman for Uber. - But we admit that we could do more - and we did it.
We have implemented reliable protocols and hired three LCR experts whose only task was to make sure that we fully responded to the feedback. Since the beginning of the year, we have responded to six reviews in advance and will continue to do so in order to protect everyone who uses Uber ".
Uber told Engadget that it improved the recall processes, stopped buying the recalled cars and notified the regional drivers about the need to disconnect and replace all the damaged parts.