Apple uses special training videos to teach service center employees to impose more expensive repair services on customers. According to Vice, this became known thanks to the leakage of eight videos..

In one of the videos, two men act out the role of a specialist and a client.. The owner of a smartphone with a crack on the screen finds out the price of a replacement and asks in surprise why such a difference in price compared to an unofficial repair shop.

The employee replies that " The buyer specifies whether there really are such significant differences between the components.

In response, the specialist, according to the video, must explain that the spare parts in their service " He is also obliged to note that “all the functions that customers are accustomed to will work flawlessly”, as opposed to parts that are used in unauthorized workshops.

It is noted that these videos were intended only for internal use at Apple and among authorized service centers not directly related to the American company..

Vice noted that the videos describe the actions of unofficial service centers in an extremely negative way, hinting that their repair will lead to problems with the devices.. However, the journalists clarified that in most cases the spare parts for such workshops are not worse, and the prices for parts and services are lower..