The Verkhovna Rada intends to oblige the collectors to comply with the requirements of ethical behavior and to fine for its violation. 355 deputies voted for the adoption in the first reading of bill No.4241, with the minimum required 226.

Bill No. 4241 on the protection of debtors in the settlement of arrears was registered on October 21, its authors are 10 deputies.

People's Deputies, the National Bank and the Human Rights Commissioner of the Verkhovna Rada of Ukraine worked on the document.

The bill clearly establishes the rules for the operation of collectors and their regulation.

In particular, the procedure for registering a collection company, requirements for ethical behavior with debtors, for supervision of collection activities, as well as sanctions for violation.

The bill provides for changes that will help reform the market for collection companies. It also provides for the creation of a public register of collection companies, which will be maintained by the National Bank..

The bill obliges all companies involved in the settlement of problem debts to bring their activities in line with the requirements and register in the general register.

Supervision of collectors and their behavior towards consumers will be carried out by the NBU.

The National Bank will monitor the collectors 'compliance with legislation, establish additional requirements for interaction with consumers and protect consumer rights, consider citizens' appeals.

Also, the regulator will be able to impose penalties or exclude the violator from the register of collection companies in case of violations.

Banks and financial companies, even at the stage of signing a consumer loan agreement, will have to warn the client about the possibility of attracting a collector in case of delay in payment of the loan. The lender also undertakes to publish information about the collection company on its website and at the point of service..

Collectors will have to comply with the requirements of ethical behavior when interacting with the consumer.

The bill establishes an exclusive list of ways of permitted interaction of the collector with the consumer of financial services and sets limits on the maximum frequency of such interaction. For violation of these requirements, liability is provided for from fines to exclusion from the register of collection companies.. This was reported by the "