This initiative will help citizens answer the most common questions about infection and precautions..

The implementation of a large-scale project was discussed on March 31 during a meeting of the deputy chairman of KHOA Evgeny Gritskov with an initiative group of representatives of public organizations, volunteers and charitable foundations.

“We organize the work of the regional headquarters, which will include representatives of the public and representatives of the authorities of the districts of Kharkov region. The headquarters will be in touch with the representative of the Council of Volunteers at the Ministry of Health of Ukraine, ”said Yevhen Hrytskov.

According to him, in the near future, as part of the work of the headquarters, it is planned to launch the work of the call center.

According to the head of the Kharkov With You Charitable Foundation and Stop COVID-19 Help Center, Andrey Sheinin, the hotline will operate 24/7 - until the moment when the danger associated with the spread of the viral infection is over.

“Now technical work is underway to connect, typical questions are being formed. Tomorrow there will be operator training and tomorrow or the day after tomorrow we will begin work, ”said Andrey Sheinin. - Initially, they gave us 20 telephone lines, but this number can be increased.. We have opened registration of volunteers, currently 80 people have signed up. ”.

The call center will work in several areas. The first one is informing. Volunteers will bring people information from the Ministry of Health: recommendations on how to behave when detecting temperature or other symptoms of SARS. Also, applicants will be provided with information about the procedure for hospitalization, passing tests for COVID-19, and so on..

“The second area of \u200b\u200bwork is if a person does not have the opportunity to go out or have no money, we tell where to turn to him.

These are either our volunteers, or territorial social protection bodies, the State Emergency Service, the police, ”said Andrey Sheinin.

According to the deputy chairman of HOGA, the call center operators will receive all the necessary information for the most effective work.

“If the operator is not able to answer the question, he will definitely have contacts - with whom to contact on this issue to give the most competent answer, or simply redirect an appeal to a specialist,” said Yevgeny Gritskov.