Reception of the public platform " Akademika Pavlova, 120 (office №304). Reception of Kharkiv is carried out by appointment by phone +380 98 792 6100 on working days from 9. 00 to 16. 00.

As the co-coordinator of the right-to-know public platform Andrei Ilgov said, one of the main problems with which volunteers working in the reception room are now helping applicants in the city is the conclusion of new agreements with KP Kharkivvodokanal. The Right to Know platform has developed a form of a protocol of disagreements on this agreement, which must be sent to Kharkivvodokanal so that the agreement is concluded on terms favorable to people, and not in the enslaving form proposed by the enterprise.

“The main issues that Kharkiv residents come up with are related to public utilities, in particular, they are addressing situations with debts for utility services and the appropriateness of charges, the quality of services, illegal outages, etc.. , - noted Andrey Ilgov. - We provide legal assistance on a variety of issues.. As a public organization, we have the right to demand answers from authorities within 10 days, and not 30, as for ordinary citizens, which helps to solve people's problems faster and better. And often they come to our reception room and for psychological support, they just need to speak out and share their troubles ”.

Recall that the public platform “Right to Know” was created by Kharkov human rights defenders in early 2020. The main direction of her work was public control over the work of municipal utilities in the city.. The Right to Know platform holds analytical sessions on the work of specific Kharkiv Communist Party, meetings with Kharkiv citizens and direct actions. The initiators of the creation of the platform call their main task to inform residents of the city about their rights and help protect them..