In Verkhnyaya Salda, Rospotrebnadzor caught "VUZ-Bank" in deceiving consumers. Employees of the bank instead of extending the deposit agreement, which customers applied to a financial institution, entered into loan agreements with them on behalf of OOO Factoring Company Life. Under this loan agreement, a citizen acted as a lender, transferring his savings to a borrower - OOO FC "Life".

"Thus, citizens have lost the guarantees that the legislation of the Russian Federation provides to investors, including guarantees of compulsory deposit insurance, as provided by the Federal Law of 23. 12. 2003 N 177-FZ "On insurance of individuals' deposits with banks of the Russian Federation". "The university-bank was brought to administrative responsibility, a penalty was imposed in the form of a fine," Rospotrebnadzor.

Nizhnetagilsky department of the Department of Rospotrebnadzor in the Sverdlovsk region in the interests of citizens filed two lawsuits on recovery from the bank in favor of consumers of losses and compensation for moral harm.

At the end of 2017, the verdicts of the Verkhnaya Salda District Court of the Sverdlovsk Region were partially satisfied in favor of consumers in the amount of 400 to 800 thousand rubles, compensation for moral damage and a fine for non-compliance in a voluntary manner with satisfaction of the consumer's requirements of 50% of the amount, awarded in favor of the consumer. The court found that JSC VUZ-Bank from the bank account of citizens without their order transferred funds to the account of OOO Factoring Company Life. The Sverdlovsk Regional Court upheld the court's decisions, the bank's complaints - without satisfaction.

"In this case, we are not talking about deposits, but about interest-based loan agreements with Life.

This episode refers to 2015, when the university-bank was part of the financial group "Life" and provided part of the group's services under the agency scheme. In 2015 and 2016, the University-Bank provided support to all clients who had concluded interest-rate agreements with Life FC so that they could receive funds from Life FC in the order provided for by Russian law. For more than 2.5 years the university has another shareholder, such services are no longer provided, "commented the situation in the University-Bank.