Famous bus company Ecolines refused to take passengers to Bulgaria on visa-free regime.

This was reported on the user's Facebook page by the user Olga Lents.

In support of her story, she published pictures of the company's refusal.

"Yesterday my sister and her husband, daughter of 12 and a three-year-old son were unable to leave for Bulgaria to rest. Purchased tickets in advance for the bus company Ecolines, but they did not let the conductor Anna Karpenko, since the daughter of 12 years there is no visa. My sister, husband and son have a German Schengen. At the niece's visa ended just before the visa-free travel! "- she wrote.

"We were called to the Bulgarian embassy, ??to the customs service - everywhere they said that you can go, without visa, the child has a biometric passport!" But no, she did not let the conductor go, she said that you can go without the child. On the question, but what about the law on visa-free travel, it was said - we have our own laws!

"- said Lentz.

As she said, the company is not going to return money for tickets, being guided by that people ostensibly decided not to go.

Also in Ecolines said that the complaint will be considered within 30 days.

As reported by the "Observer", since June 11, when the visa-free regime between Ukraine and the European Union entered into force, 33 Ukrainians were not allowed into the EU.

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