Ukrainians who bought train tickets to the cyber attack on Ukrzaliznitsu on March 22, did not lose them. You can find tickets, in particular, by your email. There you can also find a ticket purchased after the resumption of online sales on March 27-if a failure occurred during payment.

This was reported in the " They noted there: those who bought a ticket to the cyber attack should have come to e-mail with a PDF ticket. However, only if the e-mail was added to the profile in the carrier application.

" Tickets could go there, ”they advised at Ukrzaliznitzі.

It is noted: if you still have not been able to find a ticket, it is still worth it to come to your train - however, no later than 20 minutes before departure. In this case, it is explained, "

If during the purchase of a ticket after resuming sales on March 27, a failure occurred, as a result of which the money was removed and the ticket did not receive, you should also check the mail.

If there is no ticket, you need to describe the problem through the Ukrzaliznitzі application in the “Feedback” section.

" Or will return the money, ”said the carrier.

It is also noted that you can return the money for the previously purchased online ticket. To do this, fill out an application for returning by link. At the same time, it is emphasized, you can return the ticket "

" The return time depends on your bank and can take up to 30 banking days, ”said Ukrzaliznitzai.