At the beginning of 2025, Monobank began to switch from MasterCard to VISA cards - since it offered more favorable working conditions for us for the next 5 years. For this purpose, an information campaign was carried out among clients - with an offer to make the transition on their own. For those who did not do this, MasterCard cards are blocked - and VISA is opened at the same time. However, the latter often causes discontent among Ukrainians.

" It turned out that without my permission Monobank reissued my card. I filed a complaint, and after that Monobank reissued all my currency cards!

Without notification and without agreement with me,” said a Monobank client on the Ministry of Finance portal..

The bank itself reminded that they are switching from MasterCard to VISA cards. And because:.

However, Monobank noted that from November 25, 2024, cashback on MasterCard will no longer be credited. And during 2025, “MasterCard will stop working”.

“That is, your MasterCard continues to work so that you have enough time to order a plastic Visa and update payment data on the necessary resources,” Monobank responded to the complaint.