Due to the military aggression of the Russian Federation in Ukraine, hostilities continue, and enemy missile strikes damage critical infrastructure. Despite the war, Ukrainians must pay utility bills. The people of Kiev complained that, despite interruptions in electricity and heat supply, they received considerable amounts of money in payments. The deputy head of the KSCA Petr Panteleev explained in an interview with TSN what this is connected with.

Why can a person receive a payment with a significant amount of payment.

More often this is due to the untimely transmission of meter indicators or their absence altogether..

“Sometimes there are controversial issues related to charges for cold and hot water.. In most cases, the reasons are the untimely transmission of meter readings or the lack of transmission of indicators at all. Different circumstances affect this - someone forgot, someone could not do it because of leaving the city, ”said Panteleev.

According to the law, without meter readings, a payment is charged according to the weighted average indicator of service consumption.

[see_also ids\u003d"

What to do if the amount on the receipt does not match the consumption.

The official emphasized that if such a situation arose, it is necessary to provide up-to-date meter readings. After that, the data is checked, and then the recalculation is performed..

“I note that you need to transfer the testimony even if you consumed zero,” he concluded..

If a person has already paid a payment with the wrong amount, the excess funds must be transferred to the next month.

Earlier we wrote whether electricity tariffs for the population will change in 2023.