Residents of Volnovakha, Donetsk region, where 90 percent of houses were destroyed in the first days of the war as a result of the fighting, and which is now under the control of Russian troops, received payments from Naftogaz for gas. This follows from the comments on the page of the Naftogaz group of companies.

" Volnovakha? If interested, I can provide a video of what our city looks like now. People have had no electricity, no gas, no water, no houses since February.. Those who remain in the city live in basements in the occupied city, and those who left receive your letters of happiness. For March for a gas supply service in a house that has not been around for two months. Have a conscience please. Or do you, like our Russian neighbors, think that we have a special operation here and all this is staged fakes? ', says one of the comments..

In response to customer questions, the company began to explain the procedure for calculating payments.

And only after the outraged client wrote for the second time that her city was no more, Naftogaz asked to go into private messages. What to do for the inhabitants of the destroyed cities, Naftogaz publicly did not answer.

However, later in another comment, Naftogaz gave advice on what to do with payment for gas in the occupied territory.. The company spoke about this while answering questions from another client..

The woman asked how to pay for the services of Naftogaz in the occupied territory, where the Internet sometimes works partially, and mostly it doesn’t work at all.

Also, according to the user, banks and Ukrposhta do not work there..

The company focused on the fact that during martial law, gas bills can be paid if possible, and if there is none, the client will not be charged fines and penalties, and will not be disconnected from receiving the service.

If the client wants to pay the gas bill, but banks are closed in the locality, it is enough to have Internet access. Then you can pay online:.

through my personal account. gas. ua,.

chatbot GASUA in Viber and Telegram,.

payment systems Portmone, EasyPay,.

"

If there is no connection at all, Naftogaz advises to postpone this problem and wait with the payment of bills.

" Therefore, please remain calm and pay when possible,"