The official said this at an international conference on consumer protection.

According to Rozhkova, this position is necessary in order for financial institutions to more easily contact and interact with consumers of their services. In particular, to resolve disputed and conflict situations.

Director of the USAID project "Transformation of the financial sector" Robert Bond is confident that a timely and high-quality system of handling consumer complaints will help to raise overall comfort in the credit market.

In the Verkhovna Rada, financial experts recommend adopting Bill No. 6405 "On Credit Unions".

As reported in "URA-Inform", earlier the Ukrainian parliament postponed the appointment of a new ombudsman.