Cashback for fuel is not always credited immediately, so in most cases Ukrainians need to wait from one day to several days due to transaction processing. If the money does not appear, you should check the card settings and apply through Diyu with a fiscal receipt. The Ministry of Economy of Ukraine reports this. On March 20, a mechanism for returning part of fuel costs in the form of cashback was launched in Ukraine. However, already in the first weeks of the service’s operation, users began to encounter a typical problem that funds were not always credited after refueling.. We are talking about cashback, which is displayed through Diyu, and although the system works, in some cases there are delays or failures. The reasons may be different - from technical to organizational.. One of the most common is waiting for instant accrual. In fact, the system works with a slight delay, in standard mode:.

In some cases the delay can be up to 7 days. It is noted that this is due to the peculiarities of the operation of cash registers at gas stations or the transfer of data between the bank and the government service. If cashback is not credited, first of all you should check your bank card settings, in particular:.

If in doubt, it is best to contact the bank's support service; sometimes the problem lies precisely in the lack of transfer of payment information. If several days have passed after refueling and the cashback has not been credited, you should proceed step by step:.

It is important that when applying, you must attach a photo of the fiscal receipt; without it, the verification may be delayed or impossible. According to experts, most often problems arise due to:.

In most cases, these problems are not critical and can be resolved after checking or contacting support..

To quickly find the reason and receive funds, you should immediately prepare key information (date of purchase, amount and payment method, and whether you have received cashback before).

Data significantly speeds up the processing of requests and helps avoid repeated requests from support services. Since the fuel cashback program was launched relatively recently, it is still undergoing an adaptation phase. Some delays or technical issues are normal during the first months of work..