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According to the company, for recalculation it is necessary to provide an application and copies of documents confirming the absence of the applicant at the place of registration:.

- for internally displaced persons - this is a certificate of registration of an internally displaced person, which is issued upon registration (you can independently generate it in the \;

- for those who are outside of Ukraine, this may be a document confirming the status of temporary protection, refugee status, a certificate of temporary registration, a certificate of stay with a consular register, information from the State Border Service on crossing the border of Ukraine for the required period.

Applications and copies of documents can be sent to:.

- by mail to the address: 61140, g. Kharkiv, lane. Golden, 4;

- send to e-mail: potrebitel@kvbo. kharkov. ua or irc@kvbo. kharkov. ua (by scanning the application with all the additions to it);

- through the application " : (050)2491561.

The company emphasized that accruals can be suspended for a maximum of one year.. After this period, the consumer will need to provide documents confirming the absence during the period of the advance suspension of accruals. Otherwise, a service fee will be charged..