The municipal concern "Center for Public Utilities" launched a chat-bot (automatic assistant) in the social network Facebook to resolve issues related to services provided. This is stated in the message on the site of the center. The task of the bot is to help consumers navigate when they contact the center. For example, if a client needs to find out the time of work and the nearest point for receiving visitors, he can choose the category "find our center" in the messenger, after which he will see information on all areas of Kiev. If you have questions about the CCS specialist, but do not have time to visit the center, you can in the "leave a question" section to state the essence of the problem, indicating contact details for feedback. In a short period of time the appeal will be reviewed by a specialist and will provide a qualified answer. In order to use the bot, you need to visit https: // www. facebook. com / cks. com. ua / and select the option "Send message". "The chat-bot and all stationary service centers and online services" CCS "are called upon to promptly, promptly and remotely provide our consumers with all answers to questions related to housing and communal services," said Ekaterina Sarkisova, general director of the municipal concern. In the future, the communal services promise, the service will be improved, and all questions regarding housing and communal services can be solved through a personal mobile gadget.

Original article: In Kiev, launched a chat-bot for utility customers.